Refund Policy

1. Refund eligibility

As our products are digital, a purchase is eligible for a refund only if it is faulty, not as described, or has not yet been accessed/downloaded. Once a licence key, download or account access has been delivered and used, the sale is generally final. For service engagements, refunds are pro-rated for work not yet started.

2. Non-refundable items

• Digital products that have been downloaded, activated, or accessed.
• Completed service work and consumed subscription periods.
• Products purchased with a promotional/clearance discount, unless faulty.

3. How to request a refund

Email yds@nextpayout.africa with your order number and the reason for the request within 7 days of purchase. We'll review and respond within a few business days.

4. Currency

Approved refunds are issued in the original transaction currency (NGN), in line with CBN requirements, to the original payment method.

5. Questions

If you're unsure whether your purchase qualifies, contact us before buying or requesting — we're happy to help.